Answers to common booking questions. If you have a question not addressed here please email ( ) or call us toll free at 1-866-427-4882 (Calling from outside the USA? Click here).
I just booked online. Is the invoice I received my tour confirmation?
No. Prior to your travel date, you will receive an email with full instructions on meeting your tour guide. A tour voucher as a PDF file will be attached. This will need to be printed out as it is your actual tour ticket. Train tickets will be emailed, or can be printed at the train station. Follow up details will be requested for this.
Clients who wish physical rail tickets can have these sent via Fedex, for which we charge the prevailing rate.
I want to do a tour tomorrow. Can that be done?
We need two to three days advance notice for bookings, as each tour accommodates only 8 people and we will need to contact our French partners to check on availability.
I am already in Europe. How will I get my train tickets?
We will email the tickets or have them on retrieval at the station.
I have a train pass. Can I book just a tour?
Absolutely. You need only book reservations for the particular train times you need to meet up with our tour. We will instruct you as to the exact times once your tour is confirmed. Please do not book rail reservations until we notify you of the correct train times.
I don’t have a printer or email access. How will I get my voucher?
We will gladly fax your voucher and tour instructions to your hotel. If in an apartment, your tickets will be on retrieval at the station and the guide will be sent your voucher.
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